Six Years of Growth with Salesforce’s Professional Services Division
Since 2019, MA has partnered with Salesforce to provide flexible, high-quality contract talent to support complex Communications Cloud implementations across the globe.
What began as an exclusive staffing partnership with Vlocity in the UK and Europe has evolved into a global collaboration with Salesforce’s Professional Services Division, delivering on some of Salesforce’s largest enterprise projects to date.
Following Salesforce’s acquisition of Vlocity in 2020, MA became a trusted staffing partner to Salesforce Professional Services across EMEA and AMER.
Today, MA has supported Salesforce teams in 50+ customer organisations, with nearly 300 specialist assignments delivered across multiple regions.
300
successful contract engagements
6
years of continuous partnership
48
hour average response time for new resource requests
The Challenge
The SaaS industry moves at incredible speed. As Salesforce continues to innovate and expand its product portfolio, its Professional Services Division must deliver complex implementations faster than the market can upskill.
The division faces three major pressures:
- A widening skill gap in emerging Salesforce technologies
- Intense investor expectations to accelerate delivery and revenue growth
- The need for absolute quality assurance across high-profile client projects
For Salesforce, a single under-resourced engagement can have enormous implications—from missed deadlines and reputational risk to lost renewals worth millions.
Salesforce needed a strategic staffing partner who could:
- Rapidly source niche-skilled Salesforce experts across global markets
- Maintain consistent quality and delivery standards
- Provide the familiarity of a long-term partner with the agility of a specialist contractor network
The Solution
MA provided Salesforce with an Extended Staffing Model, designed to complement and enhance internal delivery teams.
Key elements of our approach:
- Dedicated Salesforce specialist sourcing teams focused on Communications Cloud, Service Cloud, and core platform roles
- Global contractor network maintained for rapid redeployment and continuity across projects
- Collaborative model that integrates closely with Salesforce project leads and HR teams to ensure alignment on both skills and culture
This structure enabled Salesforce to fill critical roles within 24–48 hours while maintaining enterprise-grade delivery standards.
The Results
Over six years, MA has become an integral delivery partner to Salesforce Professional Services.
Cumulative results include:
- 300+ successful contract engagements across EMEA and AMER
- Support for 50+ Salesforce customers, including AT&T and T-Mobile
- Average 24–48-hour turnaround from request to candidate shortlist
- 100% on-time delivery for all active project assignments
The partnership continues to scale globally, evolving alongside Salesforce’s technology and client portfolio.
Talk to our specialists
If you lead a Professional Services practice and need to scale delivery capacity quickly without compromising quality or market presence, we can help.
Get in touch to learn how MA’s contract hiring solutions have helped Salesforce deliver faster, smarter, and with total confidence.
The team at MA was instrumental in helping us land talented architects for our key customer projects. They have a great professional network and were always prompt with presenting several qualified candidates very quickly. We always considered MA as a true partner who asked the right questions to understand our needs and align resources accordingly, so we could focus on making quick decisions. MA also made sure to check in regularly on resources deployed on projects to ensure they were given the proper support for their growth and improvement.